Home Delivery Service

Home Delivery Policy

Patron Eligibility

Delivery will be provided to residents of LeClaire who are generally confined to their residence either temporarily, due to illness or accident, or permanently, due to age, disability or other mobility problems.

Library Card Registrations/Use

A patron applying for Home Delivery Service must have a LeClaire Community Library card in good standing. If a patron does not have a library card, the staff member who makes the initial delivery will require the patron to complete a library card application during the visit.

Patrons registered for Home Delivery Service may call or email the library to request specific titles or to request delivery for holds place through the online catalog. No more than three reading materials and three media items may be borrowed at one time via home delivery.

Delivery and Loan Period

Deliveries of library materials will be made by library staff as material availability or staffing levels permit. Participating patrons will be contacted by phone in order to set up a time for delivery. Standard library loan periods apply to items provided through Home Delivery Service, and it is the patron’s responsibility to contact the library to schedule a pickup prior to the expiration of the loan.

Fees/Fines/Renewals

There is no fee for participation in the Home Delivery Service, and per our normal fine-free and automatic renewal policies, items will not accrue overdue fines and will automatically be renewed unless other patrons have requested them. If items are not returned in a timely fashion, or are damaged, the library’s standard replacement policy will also apply and patrons will be billed.

Home Environment Required for Delivery

Patrons requesting Home Delivery Services must provide a safe and appropriate environment for staff who make deliveries to their home, and patrons must protect all library materials while in their custody. Some examples of an unsafe home include, but are not limited to:

• If any person in the home presents threatening behavior or harasses the library staff.

• Pets are not confined (except for service animals trained to assist a disabled person).

• If any person in the home exhibits signs of illness that may jeopardize the health of library staff.

If a staff member leaves the home due to concerns about their safety, they will notify the Library Director. Service will be suspended until the issues reported are resolved.